What is myPoolFlow?
myPoolFlow is pool-service software for running weekly routes, logging visits (including photos and water chemistry), coordinating technicians, and keeping customer and pool records in one place. It is built for teams that work from phones and tablets in the field, not only from a desk.
What is the difference between mypoolflow.com and app.mypoolflow.com?
mypoolflow.com (this site) is the marketing and information home: launch updates, privacy policy, and general FAQs. app.mypoolflow.com is the web client where customers and staff sign in to use the product. If you are trying to open the app in a browser, use app.mypoolflow.com.
Do you have iPhone and Android apps?
Yes. myPoolFlow ships as native apps for iOS and Android, in addition to the web app. You can use the same account across platforms; exact availability follows our launch and TestFlight / Play rollout announcements on this site.
Is myPoolFlow the same as Skimmer, PoolOffice, or other pool software?
We are an independent product. Many tools cover parts of the business (billing-only, paper routes, generic field-service apps). myPoolFlow focuses on the daily rhythm of route planning, stop-by-stop visits, and team visibility for pool service companies. If you are comparing vendors, try the workflows that matter most to your crew: offline reliability, visit logging, and how stops are grouped on a map.
Does the app work without cell service?
The product is designed so technicians can keep working when coverage is spotty: changes are stored on the device first and sync when you are back online. Exact offline behavior can vary by screen and company settings; see our launch materials and in-app help as we ship.
Is there a free trial? How much does it cost?
We are still in a public launch phase. Pricing and trials will be announced alongside billing in the product. For now, join launch updates on the home page or email hello@mypoolflow.com if you are evaluating myPoolFlow for your company.
Who is myPoolFlow for — owner, office, or technicians?
All of the above. Company admins configure the team and data model; dispatch and office roles can manage schedules and records; technicians spend their day in routes, visits, and simple end-of-day summaries. You choose how many seats and permissions you need as we roll out billing.
Do pool owners or homeowners use myPoolFlow?
The first releases target pool service businesses (B2B). Homeowners may receive communications or links from their service company depending on how that company uses the product, but the primary experience is for pros running routes and visits.
Can I import customers or pools from a spreadsheet?
In-product import and migration options are on our roadmap and will vary by plan. If you are moving from another system, mention your current tools when you contact us so we can prioritize what you need.
Does myPoolFlow replace QuickBooks or my accounting software?
myPoolFlow is not a full accounting replacement. It is built around operations — routes, visits, pools, and team workflow. Many companies will still use QuickBooks, Xero, or similar for general ledger and tax; we aim to complement those workflows rather than duplicate them.
Is my data stored in the United States?
Production infrastructure is hosted on Microsoft Azure with United States regions for the services we operate today. For legal and compliance wording (retention, subprocessors, and your rights), read our Privacy Policy.
Do you sell my email address or use it for ads?
No. Launch-update signups on this site are used to communicate about myPoolFlow. We do not sell your email to data brokers. Details are in the Privacy Policy.
Does the app track my GPS all day?
myPoolFlow may capture location when you log a visit if your company enables that feature — useful for proof of service and route verification. It is not designed as continuous all-day tracking of staff; your organization's policies and disclosures should explain what is collected. See the Privacy Policy for categories of data we process.
Can multiple technicians share one login?
For security and accountability, each person should use their own account where your company's plan allows it. Shared logins make it harder to audit who changed a visit or customer record.
I forgot my password / cannot sign in. What should I do?
Use the password or account-recovery flow inside the app at app.mypoolflow.com. If your company uses single sign-on or managed devices, ask your admin. For persistent issues, email hello@mypoolflow.com from a company-owned address when possible so we can help without exposing customer data.
Do you integrate with ServiceTitan, Jobber, Housecall Pro, or other FSM tools?
Deep integrations depend on customer demand and API availability. Tell us which platform you rely on today; it helps us prioritize connectors and import paths. Early releases focus on a strong native workflow inside myPoolFlow rather than duplicating every third-party feature.
Where can I get help or request a feature?
Email hello@mypoolflow.com. For product news, use the Get updates form on the home page.